1. Delete your data yourself
- A contact: open Contacts and delete the contact. Its conversations are deleted with it, and the contact stays in Trash for a short time before it is removed.
- A channel: disconnect it in channel settings. This deletes our access token for it and stops new messages. Its history stays until you delete the contacts or the business.
- A business: go to Settings, then General info, and choose Delete business. Cancel the plan and disconnect WhatsApp first. Unused plan time and balance are lost.
- Your account: go to Settings, then Account, and choose Delete account. This removes your sign-in and every business you alone own. Cancel the plan of each of those businesses first.
Deleted data is removed from the product. We may keep a copy and related records on our side, as the law and our legitimate needs allow, as our Privacy Policy explains.
2. Request deletion by email
If you prefer, or cannot sign in, email support@otobiz.ai from your account's address with the subject "Data deletion request". We will check that the request is yours, carry it out and confirm.
End customers who messaged a business should ask that business. You can also email us, and we will pass the request on and help.
3. Requests through Meta
When you remove Otobiz from your Facebook or Instagram settings, under Apps and websites or Business integrations, Meta tells us. We then disconnect the affected channels and remove the contacts and conversations we can match to you from the product.
To delete anything else, use the steps above. We do not issue a confirmation code for requests made through Meta.
4. Contact us
Questions about deleting your data? Email us at support@otobiz.ai.