1. Delete your data yourself
- Delete a contact: delete the contact from the Contacts area. This removes the contact and linked conversation records from the primary production database. The app does not currently offer deletion of an individual conversation without deleting its contact.
- Disconnect a channel: remove the connected channel from channel settings. The process removes its stored credential and stops new traffic through Otobiz. Existing conversation history stays in the brand until you delete the related contacts or the brand.
- Revoke Meta access: remove Otobiz from your Facebook or Instagram settings under Apps and websites or Business integrations. Meta sends us a request that is processed asynchronously. A Meta-side revocation is not confirmation that every existing record has already been deleted.
- Delete your brand: go to Settings, then General info, and choose Delete brand. You must disconnect a live WhatsApp channel first. Brand deletion removes the brand and its primary business records from the production database. It also attempts provider-side disconnect and stored-media deletion. External cleanup may take longer or require follow-up if a provider or storage service is unavailable.
- WhatsApp numbers and your two-step PIN: when you activate a WhatsApp number with us, we set a six-digit registration PIN at Meta. The PIN protects the number from re-registration and outlives a disconnect. Meta does not provide a way for Otobiz to switch it off. Delete brand will not run while WhatsApp is connected. Disconnect first. If you are moving the number, turn off two-step verification in WhatsApp Manager under Account tools, Phone numbers, your number, Settings, and Two-step verification. If the number is locked, use Change PIN in WhatsApp Manager. You do not need the old PIN.
- After a plan ends: brand data is retained for 90 days and then becomes eligible for the automated deletion process. We attempt to notify the owner 30 days, 7 days, and 1 day before the scheduled date. Starting a plan again before deletion stops the process. Safety controls or operational failures can delay deletion.
Deleted rows may remain in encrypted backups until those backups expire or are replaced. Stored media may also remain if external cleanup is delayed after its database reference is removed. These copies are not available through the product. Limited supporting records, such as invoices, technical or security logs, deletion-request evidence, and a one-way trial-use hash, may remain for their stated purpose.
2. Request deletion by email
If you prefer, or can no longer sign in, email support@otobiz.ai from the address associated with your account with the subject "Data deletion request". We will verify the request, process it, and confirm the status. Backup expiry, supporting-record retention, and delayed external cleanup follow the limits above.
End customers: people who messaged a business through the service should send deletion requests to that business, which controls the conversation data. Deleting the contact removes its linked conversation records from the primary production database. You may also email us, and we will forward the request to the business and assist with the response.
3. Requests through Meta
When you remove Otobiz from your Facebook or Instagram account, Meta sends us a signed request. After validating it, we attempt to queue a background process to disconnect affected channels and remove channel-derived contact and conversation records that can be matched to the authorizing Meta user. Stored-media and backup cleanup follow the limits above.
If Meta sends a data-deletion request, we return a confirmation code and this page URL. The code confirms that our endpoint accepted the request. It does not confirm that every cleanup step is complete. If you reached this page with a code and need the current outcome, email us with that code.
4. Contact us
Questions about deleting your data? Email us at support@otobiz.ai. See our Privacy Policy for full detail on retention and deletion.